You’re Covered Coast to Coast
At DC Group we’re known for our speedy response times across the U.S. and Canada. Here’s how we do it!
First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff—we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they’re accountable to a boss.
We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.
This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.
Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.
Have any questions about our response time, parts inventory system or FSE staff? Please get in touch! We’re always happy to talk about how we can bring you the best critical power maintenance service available.
Holiday Giving Update & Greeting
DC Group's holiday giving recipients this year included the 2019 Atlantic Hurricane Season Recovery Fund. This initiative of the Center for Disaster Philanthropy focuses efforts on: Support of vulnerable populations whose lives and livelihoods have been devastated by...
2019 Client Satisfaction Survey Results for DC Group
We are pleased to present our 2019 client satisfaction survey results. Although results are very strong, at DC Group we never stop innovating to improve our client's experience, and to make our critical power services as efficient and responsive as they can be. A few...
Steps to Better UPS Budgeting
Uninterruptible power supply (UPS) maintenance is a significant budget line item, but there are ways to make the most of your UPS backup budget. 1. Get proactive: The first step is understanding that proactive UPS maintenance is not optional; it’s essential to both...
What Happens When the Power Goes Out?
If you've ever wondered what happens during a critical power event, or how the power grid and your uninterruptible power supply (UPS) system interact, here's a brief rundown. When the power fluctuates or fails, a functioning UPS system prevents loss, continues revenue...
Holiday Greetings from DC Group
Every year DC Group donates a percentage of profits to groups and causes around the country. This year we helped fund wildfire relief efforts in California, and also contributed to The Trust for Public Land, which purchases and protects land for park use by future...
Eliminate Surprises with Proactive Uninterruptible Power Supply Battery Replacement
Battery failure is responsible for most instances of uninterruptible power supply (UPS) equipment downtime. These outages are largely predictable and preventable with the proper battery environment, proactive uninterruptible power supply battery replacement, and...
Earth Month: The Green Advantage of Proactive Parts Replacement
Timely replacement of common uninterruptible power supply (UPS) components does more than prevent downtime, it keeps your equipment running at peak efficiency for lower utility bills and lower impact on the environment. It also significantly extends the life of your...
New Year’s Critical Power Resolutions: From Reactive to Proactive
This is the year! It’s time to kick your “run until parts failure” approach to critical power maintenance and start reaping the rewards (and savings) of proactive planning. A proactive uninterruptible power supply (UPS) maintenance strategy saves money and prevents...
Holiday Greetings. Holiday Giving.
This holiday season DC Group did something a little different – we donated our holiday marketing budget to recovery efforts in Puerto Rico. In doing so, we joined a group of companies that have partnered with first lady of Puerto Rico, Beatriz Rosselló, to help...
Can Your Critical Backup Power be Hacked?
When we talk about information security, most people think of personal information and stolen credit card numbers. Recently, the residents of Dallas, Texas started thinking about it in a whole new way when hackers set off every single emergency siren in the city for...