The Power Pros
Meet the Uninterruptible Power Supply Pros
At DC Group, we’ve set the standard for speed and efficiency in uninterruptible power supply service. Our secret – the best team in the business. Here’s what you can expect:
Engineers with a minimum of 7 years of OEM or military UPS experience.
Dedicated account manager by your side, guiding you every step of the way.
24/7/365 call center answered by an on-call DC Group account manager providing immediate UPS service response.
Field Service Engineers (FSE)
Our FSEs are all dedicated DC Group employees – no subcontractors – with 7+ years of experience, high-level security clearance (DOH, DOD, FBI and Military) and a 100% job completion rate.
DC Group is the only independent UPS service provider with OEM-level access to UPS units. This means you can avoid the added expense of calling in an OEM engineer for code clearance, parameter changes, or repairs.
Dedicated Account Manager
We assign a dedicated Personal Account Manager to assist you every step of the way. Their mission: to keep your UPS maintenance on the right track and ensure your equipment is operating at peak performance. Our account managers work diligently to identify critical cost-saving opportunities – then working with you on rapid implementation.
Warehouse Technicians: Your UPS Parts Experts
Always stocked with the latest UPS parts in our on-site warehouse
Easy access to discontinued and rare components
“Crash Kits” express-mailed to FSE team during UPS emergencies
Rapid response times with unbeatable 100% service completion rate