We’ve built our business on uninterruptible power supply service that sets the standard for speed and efficiency. We couldn’t do it without having the best team in the business: Engineers with a minimum of five years of OEM or military UPS backup experience; a dedicated account manager to work with you every step of the way, and a live 24/7/365 call center to dispatch someone quickly for emergency uninterruptible power supply service. Meet your personal power team.
Your UPS Backup Field Service Engineer (FSE)
Our field service engineers are all DC Group employees, not subcontractors. By investing in our people with rigorous ongoing training, we think our engineers offer the highest level of service, experience and know-how in the industry. This leads to quicker emergency resolution times and a 100% job completion rate that can’t be beat. All have a minimum of five years of OEM or military UPS backup experience and carry high-level security clearances for faster service (DOH, DOD, FBI and military clearance). Engineers receive regular ongoing training at our state-of-the-art training facility. We’re also the only independent UPS service provider with OEM-level access to UPS units, so you skip the added expense of calling in an OEM engineer to clear codes, change parameters or perform repairs.
Your Dedicated Account Manager
Each client is supported by an account manager devoted to keeping your maintenance on track. By working with your account manager on a proactive maintenance plan, you can realize substantial savings. Regular maintenance maximizes the performance and efficiency of your UPS backup equipment for longer-lasting equipment and lower utility bills. In some instances, our account managers have helped clients save tens of thousands of dollars per year with proactive uninterruptible power supply service. Our account managers also work with clients to analyze power trends for smarter planning, better budgeting and even more savings opportunities. Your account manager is the point person during any critical UPS backup system incident and is in constant communication with you during any event.