Uninterruptible Power Supply (UPS) Emergency Service
Uptime is our business; we strive to prevent emergencies with your UPS units 24/7/365. Our team, innovative technology and more than three decades of experience all work together to stop downtime before it starts. From time to time, however, a UPS emergency happens. When it does, count on DC Group’s best-in-class emergency service. If you are a client of DC Group, your Site Sentry™ client software contacts you by text, email or call (your choice) if any part of your UPS unit is not performing within parameters. Your personal account manager is in constant contact with you from report to resolution, and an experienced engineer arrives on site quickly with all necessary components and software access. Not a client yet? No problem! Contact us any time for emergency service here, or by calling 1.800.838.7927.
Immediate Updates
Your dedicated account manager is available throughout any UPS emergency event. You’ll also receive progress updates by text, email or phone (your choice) through Site Sentry™. When your UPS unit emergency service is complete, your engineer uploads a complete report on the spot via D-Tech™. Our average yearly on-site response time in the U.S. has held steady at 2.35 hours, and is often less than a half hour in major metro areas.
Prevent UPS Emergencies and Maximize Your Investment with Obsolete and OEM-Discontinued UPS Parts
In addition to inverters, fans, capacitors and common “consumables,” we maintain a huge inventory of hard-to-find/obsolete components for clients who want to prolong the life of UPS equipment no longer supported by the OEM. Our D-Tech™ software keeps you on track with proactive maintenance for all your parts. With smart, affordable proactive maintenance you can stop costly critical power events before they start. Talk to us about how you can invest in proactive maintenance and protect your equipment with the power parts you need.