Uptime is our business; we strive to prevent UPS emergency events 24 hours a day. Our team, innovative technology, and more than two decades of experience all work together to stop downtime before it starts. From time to time, however, a UPS emergency happens. When it does, count on DC Group’s best-in-class emergency service. Your Site Sentry™ client software sends a text, email or call (your choice) if any part of your industrial UPS unit is not performing within parameters. Your account manager is in constant contact with you from report to resolution, and an engineer arrives on-site quickly with all necessary components and software access.
On Site and On Time
Our account managers are available 24 hours a day, 365 days a year. During a UPS emergency, our field service engineers quickly arrive on-site with the correct parts. Last year, our average response time at more than 4,000 sites was just 2.35 hours. We understand that every second counts. DC Group has invested in building the industry’s most extensive inventory of industrial UPS components (including OEM-discontinued and rare parts). This allows us to get to your site with fully stocked “crash kits” and correct parts in record time. Put the power of parts to work for you.
Your dedicated account manager is available throughout any UPS emergency event. You’ll also receive progress updates by text, email or phone (your choice) through Site Sentry. When service is complete, your engineer uploads a complete service report on the spot via D-Tech™. Find out more about our D-Tech reporting system.