UPS Emergency Services

On Site and On Time

Our account managers are available 24 hours a day, 365 days a year. During a UPS emergency, our field service engineers quickly arrive on-site with the correct parts. Last year, our average response time at more than 4,000 sites was just 2.35 hours. We understand that every second counts. DC Group has invested in building the industry’s most extensive inventory of industrial UPS components (including OEM-discontinued and rare parts). This allows us to get to your site with fully stocked “crash kits” and correct parts in record time. Put the power of parts to work for you.

For after-hours emergencies call 1.800.838.7927. We’re here 24/7/365!
For general questions, click below.

Get in touch!

Immediate Updates

Your dedicated account manager is available throughout any UPS emergency event. You’ll also receive progress updates by text, email or phone (your choice) through Site Sentry. When service is complete, your engineer uploads a complete service report on the spot via D-Tech™. Find out more about our D-Tech reporting system.