2019 Client Satisfaction Survey Results for DC Group

We are pleased to present our 2019 client satisfaction survey results. Although results are very strong, at DC Group we never stop innovating to improve our client’s experience, and to make our critical power services as efficient and responsive as they can be.

A few highlights…

96.7% Of our clients describe DC Group Account Managers and Field Service Engineers as “competent and knowledgeable.”

92.2% Say that their invoices and service reports are clear and accurate.

91.46% Of current clients would be either likely or very likely to recommend DC Group services to a colleague or a company that is seeking critical power maintenance and/or emergency service.

90.2% Of clients described themselves as “satisfied or very satisfied” overall with their service from DC Group.

Close to 300 clients participated in the survey which was held over the summer.

Dc Group Survey Results Pie Chart

 

Additional

96% of respondents reported that DC Group Field Service Engineers consistently follow proper safety procedures.

78 Respondents left extended comments and ideas for improvement, as well as their contact information to serve as references for DC Group. Thank you!

 

Case study: A big move. Real savings.

Moving a business is expensive, but with expert advice, it’s possible to cut costs around uninterruptible power supply (UPS) equipment. Recently, a longstanding DC Group client had outgrown their facility and needed a bigger location with room to grow. They found the right building in the right place, however the deal included a brand new … Read More

Steps to better UPS budgeting

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What happens when the power goes out?

If you’ve ever wondered what happens during a critical power event, or how the power grid and your uninterruptible power supply (UPS) system interact, here’s a brief rundown. When the power fluctuates or fails, a functioning UPS system prevents loss, continues revenue generation and protects buildings, equipment and inventory. This graphic gives a visual representation … Read More

Holiday greetings from DC Group

Every year DC Group donates a percentage of profits to groups and causes around the country. This year we helped fund wildfire relief efforts in California, and also contributed to The Trust for Public Land, which purchases and protects land for park use by future generations. Later this month we’ll continue our annual tradition…Read More

Eliminate surprises with proactive uninterruptible power supply battery replacement

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Earth Month: The Green Advantage of Proactive Parts Replacement

Timely replacement of common uninterruptible power supply (UPS) components does more than prevent downtime, it keeps your equipment running at peak efficiency for lower utility bills and lower impact on the environment. It also significantly extends the life of your UPS unit, another win for the planet and your budget. Certain UPS components are subject … Read More

New Year’s critical power resolutions: From reactive to proactive

This is the year! It’s time to kick your “run until parts failure” approach to critical power maintenance and start reaping the rewards (and savings) of proactive planning. A proactive uninterruptible power supply (UPS) maintenance strategy saves money and prevents costly emergencies. Proactive service can also extend the operational life of UPS equipment by anywhere … Read More

Holiday greetings, holiday giving

This holiday season DC Group did something a little different – we donated our holiday marketing budget to recovery efforts in Puerto Rico. In doing so, we joined a group of companies that have partnered with first lady of Puerto Rico, Beatriz Rosselló, to help rebuild through her organization, Unidos por Puerto Rico (United for Puerto … Read More

Can your critical backup power be hacked?

When we talk about information security, most people think of personal information and stolen credit card numbers. Recently, the residents of Dallas, Texas started thinking about it in a whole new way when hackers set off every single emergency siren in the city for an entire hour. This was disturbing, perhaps a bit frightening, but … Read More