DC Group COVID-19 Response

DC Group is taking extra steps to ensure flawless continuity of service for clients. Regular maintenance and emergency services will continue as usual. Employees who do not need to be on site are working from home, while parts and other mission-critical staff will remain on the job at the Minneapolis, MN, headquarters. Increased sanitation, including multiple daily cleaning and disinfection, has been implemented.

“This is a challenging time that is evolving day by day,” CEO Jon Frank said. “We are taking steps to protect all employees. Field Service Engineers generally work solo, and they’re covered by standard-issue ARC flash suits and full helmets with face masks, so fortunately there are not a lot of extra steps needed to protect them or any clients they come in contact with. We will remain fully operational and assess the situation regularly with the appropriate federal, state and local officials.”

DC Group encourages clients with particular questions or needs to contact their regular account manager or call 1.800.838.7927 for emergency service.

 

The DC Group Difference: State-of-the-Art Training for Engineers

DC Group is North America’s trusted independent provider of uninterruptible power supply (UPS) service, and we take that trust seriously. Our highly trained critical power supply field service engineers (FSEs) have a minimum of seven years’ original equipment manufacturer (OEM) or industry-related experience. In fact, DC Group has the largest single-source fleet of OEM-trained or … Read More

Holiday Giving Update & Greeting

DC Group’s holiday giving recipients this year included the 2019 Atlantic Hurricane Season Recovery Fund. This initiative of the Center for Disaster Philanthropy focuses efforts on: …

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2019 Client Satisfaction Survey Results for DC Group

We are pleased to present our 2019 client satisfaction survey results. Although results are very strong, at DC Group we never stop innovating to improve our client’s experience, and to make our critical power services as efficient and responsive as they can be. A few highlights… 96.7% Of our clients describe DC Group Account Managers … Read More

Case study: A big move. Real savings.

Moving a business is expensive, but with expert advice, it’s possible to cut costs around uninterruptible power supply (UPS) equipment. Recently, a longstanding DC Group client had outgrown their facility and needed a bigger location with room to grow. They found the right building in the right place, however the deal included a brand new … Read More

Steps to better UPS budgeting

Uninterruptible power supply (UPS) maintenance is a significant budget line item, but there are ways to make the most of your UPS backup budget. 1. Get proactive: The first step is understanding that proactive UPS maintenance is not optional; it’s essential to both developing a budget and preventing budget blowout due to unexpected equipment failure. … Read More

What happens when the power goes out?

If you’ve ever wondered what happens during a critical power event, or how the power grid and your uninterruptible power supply (UPS) system interact, here’s a brief rundown. When the power fluctuates or fails, a functioning UPS system prevents loss, continues revenue generation and protects buildings, equipment and inventory. This graphic gives a visual representation … Read More

Holiday greetings from DC Group

Every year DC Group donates a percentage of profits to groups and causes around the country. This year we helped fund wildfire relief efforts in California, and also contributed to The Trust for Public Land, which purchases and protects land for park use by future generations. Later this month we’ll continue our annual tradition…Read More

Eliminate surprises with proactive uninterruptible power supply battery replacement

Battery failure is responsible for most instances of uninterruptible power supply (UPS) equipment downtime. These outages are largely predictable and preventable with the proper battery environment, proactive uninterruptible power supply battery replacement, and ongoing monitoring. What’s your UPS battery type? UPS systems can be powered by different types of batteries and each one has unique … Read More

Earth Month: The Green Advantage of Proactive Parts Replacement

Timely replacement of common uninterruptible power supply (UPS) components does more than prevent downtime, it keeps your equipment running at peak efficiency for lower utility bills and lower impact on the environment. It also significantly extends the life of your UPS unit, another win for the planet and your budget. Certain UPS components are subject … Read More