DC Group sets itself apart with steady critical power parts supply during the pandemic

The pandemic has resulted in supply chain issues across the globe and across industries. The ripple effect has spread from supplier to business to client, sometimes with devastating impact on daily operations.

When it comes to uninterruptible power supply (UPS) service, delays are not an option—even during a pandemic. It’s imperative not only to act quickly in the event of a critical power emergency but also to maintain standards and consistency with proactive UPS parts replacement. Critical power equipment that receives regular maintenance prevents downtime, lasts longer, keeps utility bills low, and offers a much greater return on your original UPS investment.

DC Group found we were uniquely prepared to avoid parts and component delays throughout the pandemic, and maintained the level of expert service our clients have come to expect. DC Group’s on-site warehouse gave us a deep stock of over 1 million parts, including OEM-discontinued, rare UPS components, and UPS batteries. We also maintained stock for the newest software-driven UPS equipment from all the major manufactures. Our state-of-the-art barcode system allowed us to retain a proactive inventory with incredible accuracy. And our nationwide network of parts hubs gave us a critical advantage with fast on-site service response times for emergency service.

Putting the power in our clients’ hands was also a huge part of our success during the pandemic. D-Tech, our intuitive, interactive asset management software, helps clients anticipate repairs and replacements up to 10 years into the future. This allowed our clients and Account Manager to work together to anticipate costs and upcoming maintenance. Because D-Tech is accessed at three points—by the client, by the account manager and by the engineer—there’s a continuous flow of immediate information. This rapid communication tool became even more important during the pandemic.

At DC Group, every effort we make is devoted to service. Service is having the UPS parts you need, when you need them. Service is unbeatable on-site response time. And service means there is no compromise or loss of quality no matter what the situation. We remain ready to assist with all the replacement parts, extensive experience and quick service that has made us North America’s #1 independent service provider. Thank you for your continued trust during the pandemic; we will continue to have your back with the parts and service you need to keep going strong.

Happy Holidays from DC Group!

It has been a challenging year for all, but it’s the time of year when we take a moment to express our gratitude to everyone who has chosen DC Group as their critical power partner. Your business not only keeps critical power infrastructure going strong, it helps our company give back to the community. From all of us, we wish you a peaceful holiday season, and a joyful, prosperous 2021. Thank you!

read more

Investing in COVID-19 Safety with NPBI Technology

CEO Jon Frank announced that DC Group's Minneapolis headquarters would be equipped with the Needlepoint Bipolar Ionization (NPBI) system from Global Plasma Solutions (GPS). "We have had COVID-19 safety measures in place for several months, but this truly gives our...

read more

DC Group Responds to the Community

DC Group headquarters are located in Minneapolis, MN – a city that has recently been the focus of worldwide attention, as well as great unrest. CEO Jon Frank issued this statement: Minneapolis is our hometown; our headquarters are here in North Minneapolis. We join...

read more

DC Group COVID-19 Response

DC Group is taking extra steps to ensure flawless continuity of service for clients. Regular maintenance and emergency services will continue as usual. Employees who do not need to be on site are working from home, while parts and other mission-critical staff will...

read more

Holiday Giving Update & Greeting

DC Group's holiday giving recipients this year included the 2019 Atlantic Hurricane Season Recovery Fund. This initiative of the Center for Disaster Philanthropy focuses efforts on: Support of vulnerable populations whose lives and livelihoods have been devastated by...

read more

2019 Client Satisfaction Survey Results for DC Group

We are pleased to present our 2019 client satisfaction survey results. Although results are very strong, at DC Group we never stop innovating to improve our client's experience, and to make our critical power services as efficient and responsive as they can be. A few...

read more

Steps to Better UPS Budgeting

Uninterruptible power supply (UPS) maintenance is a significant budget line item, but there are ways to make the most of your UPS backup budget. 1. Get proactive: The first step is understanding that proactive UPS maintenance is not optional; it’s essential to both...

read more

What Happens When the Power Goes Out?

If you've ever wondered what happens during a critical power event, or how the power grid and your uninterruptible power supply (UPS) system interact, here's a brief rundown. When the power fluctuates or fails, a functioning UPS system prevents loss, continues revenue...

read more