Your business isn’t like any other and your maintenance contract shouldn’t be either. DC Group takes the time to understand your business and your budget to come up with a custom UPS contract that works for you. We carefully evaluate the site location(s), number of UPS units per site, KVA rating, number of batteries and the amount and variety of components to determine the UPS service level needed. This can vary from one-time emergency service to our regular proactive UPS maintenance plan. Don’t forget to ask us about multi-site discounts! Our preventive maintenance contracts include the complimentary PowerTools Suite™ for streamlined power management.
DC Group offers three main types of UPS service contracts. If you’re not sure which contract option is right for you, please don’t hesitate to call. Special savings may be possible through multi-site discounts. We’d be happy to talk to you any time about finding the option that’s right for your business.
Full Service (FS) UPS Maintenance
Our most comprehensive and popular plan, this contract delivers solid savings and streamlined convenience. Full service includes scheduled proactive maintenance to ensure the best possible performance (and efficiency) of your UPS equipment. Full service maintenance contracts also include 24/7/365 emergency service and all parts and labor. The fixed cost of this contract allows for to-the-dollar budgeting and planning.
UPS Preventive Maintenance (PM) Only
Preventive maintenance contracts do not include emergency coverage, but offer the benefits of our experienced field engineers and proactive service. Emergency events and any required parts are covered at Time and Materials rates.
Time and Materials (T&M)
This contract is available for special UPS maintenance services not covered under a regular service contract. Labor and mileage is billed at an arranged rate with a minimum 4-hour labor charge and 50-mile travel charge.