Contract Options

DC Group offers three main types of UPS service levels and contracts. If you’re not sure which contract option is right for you, please don’t hesitate to call. Special savings may be possible through multi-site discounts. We’d be happy to talk to you any time about finding the option that’s right for your business.

Full Service (FS) UPS Maintenance

Our most comprehensive and popular plan, this contract delivers solid savings and streamlined convenience. Full service includes scheduled proactive maintenance to ensure the best possible performance (and efficiency) of your UPS equipment. Full service maintenance contracts also include 24/7/365 emergency service and all parts and labor. The fixed cost of this contract allows for to-the-dollar budgeting and planning.

UPS Preventive Maintenance (PM) Only

Preventive maintenance contracts do not include emergency coverage, but offer the benefits of our experienced field engineers and proactive service. Emergency events and any required parts are covered at Time and Materials rates.

Time and Materials (T&M)

This contract is available for special UPS maintenance services not covered under a regular service contract. Labor and mileage is billed at an arranged rate with a minimum 4-hour labor charge and 50-mile travel charge.

Find the contract that fits your business

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For added flexibility, contracts are annual (12 months), multi-year or prorated for a number of months per year. We can either stagger your UPS maintenance contract renewals throughout the year, or consolidate with one simple renewal date. Clients are able to lock in their first-year rate for subsequent years of service when certain renewal requirements are met. Multi-site discounts are also available. Have questions? Great! Let’s talk about what you need.

DC Group Employee