UPS Service Levels: Find the Contract That Fits

Your business isn’t like any other and your maintenance contract shouldn’t be either. DC Group takes the time to understand your business and your budget, creating the right maintenance plan for you. We carefully evaluate the site location(s), number of uninterruptible power systems per site, KVA rating, number of batteries and the amount and variety of components to determine the UPS service level needed. This can vary from one-time emergency service to our regular proactive UPS maintenance plan. Don’t forget to ask us about multi-site discounts! Our preventive maintenance contracts include the complimentary PowerTools Suite™ for streamlined power management.

Contract Options

DC Group offers three main types of service levels and contracts for uninterruptible power systems. If you’re not sure which contract option is right for you, please don’t hesitate to call 1.800.838.7927. We’d be happy to help you find the option that’s right for your business.

Full-Service (FS) UPS Maintenance

Our most comprehensive and popular plan, this contract delivers solid savings and streamlined convenience. Full service includes scheduled proactive maintenance to ensure the best possible performance (and efficiency) of your UPS equipment. Full service maintenance contracts also include 24/7/365 emergency service, the PowerTools Suite™ of power management software, and all parts and labor. The fixed cost of this contract allows for to-the-dollar budgeting and planning.

UPS Preventive Maintenance (PM) Only

Preventive maintenance contracts do not include emergency coverage but offer the benefits of our experienced field engineers and proactive service. Emergency events and any required parts are covered at Time and Materials rates. PM contracts also include the PowerTools Suite™ of software solutions.

Time and Materials (T&M)

This contract is available for special UPS maintenance services not covered under a regular service contract. Labor and mileage is billed at an arranged rate with a minimum 4-hour labor charge and 50-mile travel charge.

Let’s Talk!

For added flexibility, contracts are annual (12 months), multi-year or prorated for a number of months per year. We can either stagger your UPS maintenance contract renewals throughout the year or consolidate with one simple renewal date. Clients are able to lock in their first-year rate for subsequent years of service when certain renewal requirements are met. Multi-site discounts are also available. Have questions? Great! Let’s talk about what you need.

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