You’re Covered Coast to Coast

At DC Group we’re known for our speedy response times across the U.S. and Canada. Here’s how we do it!

First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff—we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they’re accountable to a boss.

We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.

This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.

critical power fse locations

Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.

Have any questions about our response time, parts inventory system or FSE staff? Please get in touch! We’re always happy to talk about how we can bring you the best critical power maintenance service available.




Critical Factors for Best-in-Class Onsite Response Time

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Happy Holidays from DC Group!

It’s About the Kids Every year we make a donation to important causes, and for 2021 we focused on advocacy and support for children. One of our donation recipients is a place called Crescent Cove, the Midwest’s first respite and hospice home for kids and young adults, and one of the few facilities of this kind in the nation. Today it is a place where children and families facing life-threatening health issues find joy, healing, and support. Learn more about their mission here. The Toys for Tots Annual Tradition Three teams of employees worked to collect a substantial haul of toys for the U.S. Marine’s annual “Toys for Tots” program. From their website, “Local campaigns are conducted annually in over 800 communities covering all 50 states, the District of Columbia, and Puerto Rico, and the Virgin Islands.” It looks like this was a banner year for toy collection! Find out how you can get involved next year here.

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Happy Holidays from DC Group!

It has been a challenging year for all, but it’s the time of year when we take a moment to express our gratitude to everyone who has chosen DC Group as their critical power partner. Your business not only keeps critical power infrastructure going strong, it helps our company give back to the community. From all of us, we wish you a peaceful holiday season, and a joyful, prosperous 2021. Thank you!

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DC Group COVID-19 Response

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Holiday Giving Update & Greeting

DC Group's holiday giving recipients this year included the 2019 Atlantic Hurricane Season Recovery Fund. This initiative of the Center for Disaster Philanthropy focuses efforts on: Support of vulnerable populations whose lives and livelihoods have been devastated by...

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