Eaton UPS Solutions
At DC Group, we offer efficient, high-quality maintenance and emergency critical power services for any type of UPS unit make and model built since the 1980s. This includes Eaton Electric (Powerware) units. The Eaton UPS service solutions we offer help you maintain the constant operation and readiness of your critical power systems without any downtime.
We pick up your UPS maintenance and other service needs when the original equipment manufacturer no longer services your equipment. Our Eaton UPS solutions help you optimize the use of your critical power assets and make your power management investment more efficient and cost-effective.
Assessment and Maintenance for Eaton UPS Units
Eaton is a leader in the uninterruptible power supply industry, serving various commercial and industrial critical power requirements. At DC Group, your Eaton UPS service center, we apply our range of capabilities backed by extensive experience to provide you with the assessment and maintenance services you need to protect your Eaton UPS unit investment.
The preventative maintenance services we offer for Eaton UPS units enable facility managers to quickly take mitigating action to solve various critical power equipment issues before they become more expensive repair or replacement needs.
Parts for Your Eaton UPS Units
We are certainly not short on parts for your Eaton UPS units, as we operate the largest inventory of UPS parts – including OEM-discontinued and obsolete parts – available in the industry. Through our extensive UPS parts inventory and industry knowledge and experience, we can help ensure the proper operation and longevity of your UPS units.
We perform all work on Eaton UPS units in accordance with IEEE standards, in addition to manufacturer recommendations, and customer instructions and/or requirements.
Frequently Asked Questions
Does DC Group service legacy Powerware UPS units?
Yes. As your comprehensive Eaton service center, we support all Powerware models and any Eaton Electric UPS unit built since the 1980s. We specialize in maintaining these assets even when the original equipment manufacturer (OEM) no longer provides service or parts.
How does DC Group’s Eaton maintenance compare to the OEM?
We offer a more cost-effective and flexible alternative to Eaton’s own service contracts. Our clients typically achieve 25% deeper cost savings while receiving faster response times (1.95 hours average in the U.S.) and access to the proprietary PowerTools™ software suite.
What standards are followed during an Eaton UPS service visit?
All work on Eaton units is performed strictly in accordance with IEEE standards, manufacturer recommendations, and your specific facility requirements. This ensures your equipment remains compliant and operates at peak efficiency.
Can you find parts for obsolete or discontinued Eaton UPS models?
Yes. DC Group maintains the largest inventory of UPS parts in the industry. This includes a massive stock of OEM-discontinued and obsolete Eaton and Powerware components, allowing us to prolong the life of equipment that other providers might label “unserviceable.”
Do you carry Eaton UPS replacement batteries?
Absolutely. We stock a wide variety of VRLA batteries compatible with Eaton systems, including the same brand that Eaton uses, and provide expert guidance on Lithium-ion upgrades. Most replacement batteries can be shipped coast-to-coast within 24–48 hours to minimize your window of risk.
Can I monitor my Eaton UPS remotely through DC Group?
Yes. Using our Site Sentry™ software, you can enjoy 24/7/365 remote monitoring of your Eaton units. It provides banking-level security and protects your firewall integrity by using a proxy agent, ensuring you are alerted to anomalies the moment they occur.
Does DC Group use specialized software to service Eaton units?
We utilize SmartKey™, a revolutionary tool that allows our engineers to service Eaton equipment at the OEM level. This gives us the ability to program and calibrate parameters, manage alarms, and configure circuit boards without the high price tag associated with OEM software.
How can I budget for Eaton UPS part replacements in the future?
Our D-Tech™ software stores all maintenance data for your Eaton units in an interactive database. It allows you to perform trend analysis and forecast your replacement needs and budgeting for up to 10 years in the future.