Uptime is our business, we strive to prevent emergency power supply events 24 hours a day. Our team, innovative technology, and more than two decades of experience all work together to stop downtime before it starts. From time to time, however, emergencies happen. When they do, count on DC Group’s best-in-class emergency power supply services.
Live Support Every Day, At Every Hour
Our Account Managers are available 24 hours a day 365 days a year; your phone call is always answered by a live person. Whenever possible, we will troubleshoot with you over the phone to resolve the emergency power supply issue. Our extensive warehouse system stocks more than 1 million uninterruptible power supply parts (including EOM-discontinued and rare parts) which we can have on the way to your site in a matter of minutes when necessary.
On Site and On Time
When phone support is not enough, our fully-stocked “crash kits” and field service engineers arrive on site within 4 hours, guaranteed. Last year, our average response time at more than 4,000 sites was just 2.35 hours. We understand that every second counts.
Through your D-Tech™ portal, you can track backup power emergency events with instant access to reports as they’re uploaded from the site. You’ll also be in constant contact with our Account Manager at every stage of any power supply emergency. Shoot us an e-mail to find out more about our standard-setting emergency service.