{"id":3203,"date":"2013-08-27T23:09:55","date_gmt":"2013-08-27T23:09:55","guid":{"rendered":"https:\/\/www.dc-group.com\/ca\/?p=3203"},"modified":"2023-11-09T16:59:47","modified_gmt":"2023-11-09T16:59:47","slug":"survey-says-dc-groups-first-customer-survey-results-return","status":"publish","type":"post","link":"https:\/\/www.dc-group.com\/ca\/survey-says-dc-groups-first-customer-survey-results-return\/","title":{"rendered":"Survey says! DC Group\u2019s First Customer Survey Results Return"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||40px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_delay=&#8221;200ms&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Category (Dynamic)&#8221; module_class=&#8221;post-category&#8221; _builder_version=&#8221;4.21.2&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;|||on|||||&#8221; text_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; filter_opacity__hover_enabled=&#8221;on|hover&#8221; filter_opacity__hover=&#8221;70%&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=&#8221;Title (Dynamic)&#8221; _builder_version=&#8221;4.23&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#12AD2B&#8221; text_font_size=&#8221;44px&#8221; text_line_height=&#8221;1.2em&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#28343C&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Back Button&#8221; module_class=&#8221;back-button&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"\/news\/\">News<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EFF0F1&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In November of 2012 DC Group conducted its first online customer service survey. More than 100 current clients completed the survey and the results were overwhelmingly positive. Here are a few highlights and quotes from the survey:<\/p>\n<ul>\n<li>94% of DC Group clients described themselves as satisfied or highly satisfied with DC Group&#8217;s service.<\/li>\n<li>90% of respondents feel that their account manager and field engineers are competent and knowledgeable.<\/li>\n<li>81% say their invoices are clear and accurate<\/li>\n<li>86% would recommend DC Group to a colleague<\/li>\n<\/ul>\n<p><strong>Survey quotes from our customers. Thanks!<\/strong><\/p>\n<p><em>My experience with DC Group has been a positive one all the way around, from account manager to field tech. Very impressed and satisfied with service.<\/em><\/p>\n<p><em>Everything is two thumbs up!<\/em><\/p>\n<p><em>Doing GREAT! Would STRONGLY recommend DC Group.<\/em><\/p>\n<p><em>Doing an outstanding job.<\/em><\/p>\n<p><em>All the techs I have dealt with appear to be happy to be there and capable. The scheduling manager always returns calls and emails and is helpful.<\/em><\/p>\n<p><em>The service provided has been excellent.<\/em><\/p>\n<p><em>All seems to be handled professionally by both the account manager and the engineers. They are always very informative on what they plan on doing and I enjoy learning something new about our UPS every time they visit.<\/em><\/p>\n<p><em>I have recommended DC Group to my colleagues. Very satisfied with the service provided and the technical knowledge of Service Engineer.<\/em><\/p>\n<p><em>I&#8217;d like to expand our contract nationally now that we have a good feel for your quality services.<\/em><\/p>\n<p><em>DC Group is great!<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_nav prev_text=&#8221;Prev&#8221; next_text=&#8221;Next&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;||||||||&#8221; title_text_color=&#8221;#12AD2B&#8221; title_font_size=&#8221;20px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; title_text_color_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;rgba(18,173,43,0.7)&#8221;][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In November of 2012 DC Group conducted its first online customer service survey. More than 100 current clients completed the survey and the results were overwhelmingly positive.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"||40px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Category (Dynamic)\" module_class=\"post-category\" _builder_version=\"4.21.2\" _dynamic_attributes=\"content\" _module_preset=\"default\" text_font=\"|||on|||||\" text_font_size=\"15px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\" filter_opacity__hover_enabled=\"on|hover\" filter_opacity__hover=\"70%\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=\"Title (Dynamic)\" _builder_version=\"4.21.2\" _dynamic_attributes=\"content\" _module_preset=\"default\" text_font=\"|700|||||||\" text_text_color=\"#12AD2B\" text_font_size=\"44px\" text_line_height=\"1.2em\" global_colors_info=\"{}\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#28343C\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Back Button\" module_class=\"back-button\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_layout=\"dark\" global_colors_info=\"{}\"]<\/p><p><a href=\"\/news-events\/\">News<\/a><\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#EFF0F1\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.2\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p><p>At DC Group we\u2019re known for our speedy response times across the U.S. and Canada. Here\u2019s how we do it!<\/p><p>First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff\u2014we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they\u2019re accountable to a boss.<\/p><p>We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.<\/p><p>This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.<\/p><p><img class=\"aligncenter wp-image-1002\" src=\"https:\/\/www.dc-group.com\/ca\/wp-content\/uploads\/sites\/5\/2023\/08\/DCG-Post_Image-1200x990-1.png\" alt=\"\" width=\"600\" height=\"495\" \/><\/p><p>Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.<\/p><p>Have any questions about our response time, parts inventory system or FSE staff? Please <a href=\"\/contact\/\">get in touch<\/a>! We\u2019re always happy to talk about how we can bring you the best critical power maintenance service available.<\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"50px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_post_nav prev_text=\"Prev\" next_text=\"Next\" _builder_version=\"4.21.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_color=\"#12AD2B\" title_font_size=\"20px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" title_text_color_last_edited=\"off|desktop\" global_colors_info=\"{}\" title_text_color__hover_enabled=\"on|hover\" title_text_color__hover=\"rgba(18,173,43,0.7)\"][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-3203","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Survey says! 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