{"id":3078,"date":"2013-08-27T18:25:36","date_gmt":"2013-08-27T18:25:36","guid":{"rendered":"https:\/\/www.dc-group.com\/ca\/?p=3078"},"modified":"2025-07-17T01:59:41","modified_gmt":"2025-07-17T06:59:41","slug":"june-2013-us-business-executive-a-frank-look-at-the-future","status":"publish","type":"post","link":"https:\/\/www.dc-group.com\/ca\/june-2013-us-business-executive-a-frank-look-at-the-future\/","title":{"rendered":"June 2013 US Business Executive: A Frank Look at the Future"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||40px||false|false” animation_style=”fade” animation_delay=”200ms” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Category (Dynamic)” module_class=”post-category” _builder_version=”4.21.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”|||on|||||” text_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}” filter_opacity__hover_enabled=”on|hover” filter_opacity__hover=”70%”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=”Title (Dynamic)” _builder_version=”4.23″ _dynamic_attributes=”content” _module_preset=”default” text_font=”|700|||||||” text_text_color=”#12AD2B” text_font_size=”44px” text_line_height=”1.2em” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” background_color=”#28343C” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Back Button” module_class=”back-button” _builder_version=”4.21.2″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

News<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” background_color=”#EFF0F1″ global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\"Us<\/p>\n

Jon Frank appeared in a feature article for the winter edition of US Business Executive. The four-page spread traced the growth of DC Group along with the evolving power needs of the U.S. and explored Jon\u2019s vision for the future of the company. Frank cited innovation, exceptional service and cost-effectiveness as strong factors for success.<\/p>\n

Unlike many businesses, DC Group is growing during the economic recession. \u201cWe were named Inc. Magazine\u2019s Top 500 two years in a row,\u201d says Frank. \u201cWe\u2019ve seen growth as high as 33-percent annually because we give a better solution to maintenance. Customers can save 25 percent over the original equipment manufacturer and our renewal rate is around 95 percent. People are now more open to an independent service provider than they have been in the past.\u201d<\/em>\u00a0<\/strong><\/p>\n

Although DC Group has had some of the highest-profile clients in the United States (including the FBI and Microsoft) mainstream awareness has been growing gradually. Recent media coverage signals a new chapter for DC Group as the company continues to make inroads across the U.S. and Canada. Frank\u2019s strategy is summed up in his unwavering commitment to excellence. \u201cWe are top tier, with better service than most, and people are attracted to that.\u201d\u00a0View the full article.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”50px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_nav prev_text=”Prev” next_text=”Next” _builder_version=”4.22.2″ _module_preset=”default” title_font=”||||||||” title_text_color=”#12AD2B” title_font_size=”20px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” title_text_color_last_edited=”off|desktop” global_colors_info=”{}” title_text_color__hover_enabled=”on|hover” title_text_color__hover=”rgba(18,173,43,0.7)”][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Explore the June 2013 US Business Executive article featuring a frank look at the future by Jon Frank. Gain valuable insights into critical power trends.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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News<\/a><\/p>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#EFF0F1\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.2\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p>

At DC Group we\u2019re known for our speedy response times across the U.S. and Canada. Here\u2019s how we do it!<\/p>

First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff\u2014we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they\u2019re accountable to a boss.<\/p>

We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.<\/p>

This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.<\/p>

\"\"<\/p>

Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.<\/p>

Have any questions about our response time, parts inventory system or FSE staff? Please get in touch<\/a>! We\u2019re always happy to talk about how we can bring you the best critical power maintenance service available.<\/p>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"50px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_post_nav prev_text=\"Prev\" next_text=\"Next\" _builder_version=\"4.21.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_color=\"#12AD2B\" title_font_size=\"20px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" title_text_color_last_edited=\"off|desktop\" global_colors_info=\"{}\" title_text_color__hover_enabled=\"on|hover\" title_text_color__hover=\"rgba(18,173,43,0.7)\"][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-3078","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\nJune 2013 US Business Executive: A Frank Look at the Future - DC Group<\/title>\n<meta name=\"description\" content=\"Explore the June 2013 US Business Executive article featuring a frank look at the future by Jon Frank. 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