News<\/a><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#EFF0F1\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.2\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p>
At DC Group we\u2019re known for our speedy response times across the U.S. and Canada. Here\u2019s how we do it!<\/p>
First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff\u2014we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they\u2019re accountable to a boss.<\/p>
We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.<\/p>
This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.<\/p>
![\"\"](\"https:\/\/www.dc-group.com\/ca\/wp-content\/uploads\/sites\/5\/2023\/08\/DCG-Post_Image-1200x990-1.png\")
<\/p>
Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.<\/p>
Have any questions about our response time, parts inventory system or FSE staff? Please get in touch<\/a>! We\u2019re always happy to talk about how we can bring you the best critical power maintenance service available.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"50px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_post_nav prev_text=\"Prev\" next_text=\"Next\" _builder_version=\"4.21.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_color=\"#12AD2B\" title_font_size=\"20px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" title_text_color_last_edited=\"off|desktop\" global_colors_info=\"{}\" title_text_color__hover_enabled=\"on|hover\" title_text_color__hover=\"rgba(18,173,43,0.7)\"][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-3007","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\n
Lots of Toys for Lots of Tots - DC Group<\/title>\n<meta name=\"description\" content=\"Join DC Group in their Lots of Toys for Lots of Tots campaign. Discover how the company contributes to bringing joy to children during the holiday season.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dc-group.com\/ca\/lots-toys-lots-tots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lots of Toys for Lots of Tots - DC Group\" \/>\n<meta property=\"og:description\" content=\"Join DC Group in their Lots of Toys for Lots of Tots campaign. Discover how the company contributes to bringing joy to children during the holiday season.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dc-group.com\/ca\/lots-toys-lots-tots\/\" \/>\n<meta property=\"og:site_name\" content=\"Canada UPS Power Solutions & Services | DC Group\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-01T17:53:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-27T11:56:36+00:00\" \/>\n<meta name=\"author\" content=\"dcgroup_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"dcgroup_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dc-group.com\/ca\/lots-toys-lots-tots\/\",\"url\":\"https:\/\/www.dc-group.com\/ca\/lots-toys-lots-tots\/\",\"name\":\"Lots of Toys for Lots of Tots - DC Group\",\"isPartOf\":{\"@id\":\"https:\/\/www.dc-group.com\/ca\/#website\"},\"datePublished\":\"2015-01-01T17:53:47+00:00\",\"dateModified\":\"2024-05-27T11:56:36+00:00\",\"author\":{\"@id\":\"https:\/\/www.dc-group.com\/ca\/#\/schema\/person\/c1cb012d2d047ecc3f513d94e02f8db4\"},\"description\":\"Join DC Group in their Lots of Toys for Lots of Tots campaign. 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![\"Toy\"](\"\/wp-content\/uploads\/sites\/5\/2023\/10\/Toys.jpg\")
Each year DC Group employees take up a toy collection for the local Toys for Tots toy drive. This year we blew past our record and gathered up 146 toys for delivery to the local drop-off. Toys go to families who are unable to manage the expense of holiday presents. The program also has a lot of other great ways to help: purchase holiday cards or ornaments online (and write off the bulk of the cost) at toyfortots.org<\/a>.<\/p>\n