{"id":2936,"date":"2017-04-24T15:09:28","date_gmt":"2017-04-24T15:09:28","guid":{"rendered":"https:\/\/www.dc-group.com\/ca\/?p=2936"},"modified":"2024-05-27T06:43:19","modified_gmt":"2024-05-27T11:43:19","slug":"can-critical-backup-power-hacked","status":"publish","type":"post","link":"https:\/\/www.dc-group.com\/ca\/can-critical-backup-power-hacked\/","title":{"rendered":"Can Your Critical Backup Power be Hacked?"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||40px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_delay=&#8221;200ms&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Category (Dynamic)&#8221; module_class=&#8221;post-category&#8221; _builder_version=&#8221;4.21.2&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;|||on|||||&#8221; text_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; filter_opacity__hover_enabled=&#8221;on|hover&#8221; filter_opacity__hover=&#8221;70%&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=&#8221;Title (Dynamic)&#8221; _builder_version=&#8221;4.23&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#12AD2B&#8221; text_font_size=&#8221;44px&#8221; text_line_height=&#8221;1.2em&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#28343C&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Back Button&#8221; module_class=&#8221;back-button&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"\/news\/\">News<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EFF0F1&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]When we talk about information security, most people think of personal information and stolen credit card numbers. Recently, the residents of Dallas, Texas started thinking about it in a whole new way when hackers set off every single emergency siren in the city for an entire hour. This was disturbing, perhaps a bit frightening, but ultimately pretty harmless. However, it\u2019s an indicator of a larger trend \u2013 and much larger concerns.<\/p>\n<p>The world is moving towards equipment that\u2019s powered by software, from smart home devices to road signs to the Uninterruptible Power Supply (UPS) units that keep your backup power going strong. Over the past decade, UPS units have evolved into software-driven equipment, and as a result they are more efficient than ever. But with new technology comes new vulnerabilities.<\/p>\n<p>Part of the problem lies in the remote monitoring solutions that have existed for these units. These monitoring solutions typically breach company firewalls, leaving systems vulnerable. At DC Group, we\u2019ve developed Site Sentry\u2122 secure remote monitoring to eliminate this breach. By using a proxy agent, the SNMP protocol is only used within the customer&#8217;s network \u2013 between the proxy agent and the UPS itself.<\/p>\n<p>While most UPS units are vulnerable to external SNMP commands that might shut the unit down completely, Site Sentry\u2019s use of a proxy agent makes this type of hack impossible:<\/p>\n<ul>\n<li>Instead of passively requesting commands from the ether and passing along any that come its way, the proxy agent checks an SSL certificate to verify that it\u2019s running commands that come from an authorized location<\/li>\n<li>The proxy agent only translates SNMP-read commands, not writes. By prohibiting writes, Site Sentry safely excludes any commands that would change the UPS state<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6548 \" src=\"\/wp-content\/uploads\/sites\/5\/2023\/10\/Site_Sentry_Descriptive_low-res-1024x950-1.png\" alt=\"uninterruptible power supply remote monitoring\" width=\"487\" height=\"452\" \/><\/p>\n<p>In addition to this iron-clad security, Site Sentry\u2122 gives you all the information you need. At a glance (and on desktop, phone or tablet) you can see real-time input and output voltages, battery temperature, temperature alarms, the status of UPS parts like fans, fuses and capacitors and much more. If anything is operating out of parameters, you get an alert instantly by text, email or phone call per your preferences. These alerts are also encrypted and authenticated. Nobody knows where your backup power supply is, what it\u2019s doing, or what condition it\u2019s in except for you and the colleagues you trust.<\/p>\n<p>Site Sentry\u2122 is the world\u2019s <em>first<\/em> completely secure remote real-time monitoring software, and the only solution that employs the same data security protocol used by major financial institutions. Site Sentry\u2122 is part of the <a href=\"\/ups-power-supply-services\/technology\/\" target=\"_blank\" rel=\"noopener noreferrer\">PowerTools Suite\u2122<\/a> that comes complimentary with every DC Group maintenance contract. See an online demo of the Site Sentry\u2122 dashboard <a href=\"https:\/\/snmp.dc-group.com\/demodashboard\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>, or <a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">get in touch<\/a> to talk more how the PowerTools Suite\u2122 is helping people manage critical power more efficiently \u2013 and with security that stays ahead of the hackers.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_nav prev_text=&#8221;Prev&#8221; next_text=&#8221;Next&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;||||||||&#8221; title_text_color=&#8221;#12AD2B&#8221; title_font_size=&#8221;20px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; title_text_color_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;rgba(18,173,43,0.7)&#8221;][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uncover the vulnerabilities and risks associated with critical backup power systems. Learn about potential hacking threats and ways to mitigate them.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"||40px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Category (Dynamic)\" module_class=\"post-category\" _builder_version=\"4.21.2\" _dynamic_attributes=\"content\" _module_preset=\"default\" text_font=\"|||on|||||\" text_font_size=\"15px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\" filter_opacity__hover_enabled=\"on|hover\" filter_opacity__hover=\"70%\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=\"Title (Dynamic)\" _builder_version=\"4.21.2\" _dynamic_attributes=\"content\" _module_preset=\"default\" text_font=\"|700|||||||\" text_text_color=\"#12AD2B\" text_font_size=\"44px\" text_line_height=\"1.2em\" global_colors_info=\"{}\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#28343C\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Back Button\" module_class=\"back-button\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_layout=\"dark\" global_colors_info=\"{}\"]<\/p><p><a href=\"\/news-events\/\">News<\/a><\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#EFF0F1\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.2\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p><p>At DC Group we\u2019re known for our speedy response times across the U.S. and Canada. Here\u2019s how we do it!<\/p><p>First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff\u2014we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they\u2019re accountable to a boss.<\/p><p>We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.<\/p><p>This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.<\/p><p><img class=\"aligncenter wp-image-1002\" src=\"https:\/\/www.dc-group.com\/ca\/wp-content\/uploads\/sites\/5\/2023\/08\/DCG-Post_Image-1200x990-1.png\" alt=\"\" width=\"600\" height=\"495\" \/><\/p><p>Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.<\/p><p>Have any questions about our response time, parts inventory system or FSE staff? Please <a href=\"\/contact\/\">get in touch<\/a>! We\u2019re always happy to talk about how we can bring you the best critical power maintenance service available.<\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"50px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_post_nav prev_text=\"Prev\" next_text=\"Next\" _builder_version=\"4.21.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_color=\"#12AD2B\" title_font_size=\"20px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" title_text_color_last_edited=\"off|desktop\" global_colors_info=\"{}\" title_text_color__hover_enabled=\"on|hover\" title_text_color__hover=\"rgba(18,173,43,0.7)\"][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-2936","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can Your Critical Backup Power be Hacked? 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