{"id":2817,"date":"2021-10-25T13:40:26","date_gmt":"2021-10-25T13:40:26","guid":{"rendered":"https:\/\/www.dc-group.com\/ca\/?p=2817"},"modified":"2023-11-28T12:19:26","modified_gmt":"2023-11-28T18:19:26","slug":"dc-group-sets-itself-apart-with-steady-critical-power-parts-supply-during-the-pandemic","status":"publish","type":"post","link":"https:\/\/www.dc-group.com\/ca\/dc-group-sets-itself-apart-with-steady-critical-power-parts-supply-during-the-pandemic\/","title":{"rendered":"DC Group sets itself apart with steady critical power parts supply during the pandemic"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||40px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_delay=&#8221;200ms&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; sticky_enabled=&#8221;0&#8243; custom_padding_phone=&#8221;55px||30px||false|false&#8221; custom_padding_tablet=&#8221;||40px||false|false&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Category (Dynamic)&#8221; module_class=&#8221;post-category&#8221; _builder_version=&#8221;4.21.2&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;|||on|||||&#8221; text_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; filter_opacity__hover_enabled=&#8221;on|hover&#8221; filter_opacity__hover=&#8221;70%&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=&#8221;Title (Dynamic)&#8221; _builder_version=&#8221;4.23&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#12AD2B&#8221; text_font_size=&#8221;44px&#8221; text_line_height=&#8221;1.2em&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#28343C&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Back Button&#8221; module_class=&#8221;back-button&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"\/news\/\">News<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EFF0F1&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_padding_phone=&#8221;45px||55px||false|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]The pandemic has resulted in supply chain issues across the globe and across industries. The ripple effect has spread from supplier to business to client, sometimes with devastating impact on daily operations.<\/p>\n<p>When it comes to uninterruptible power supply (UPS) service, delays are not an option\u2014even during a pandemic. It\u2019s imperative not only to act quickly in the event of a critical power emergency but also to maintain standards and consistency with proactive <a href=\"\/ups-power-supply-services\/ups-parts\/\">UPS parts<\/a> replacement. Critical power equipment that receives regular maintenance prevents downtime, lasts longer, keeps utility bills low, and offers a much greater return on your original UPS investment.<\/p>\n<p>DC Group found we were uniquely prepared to avoid parts and component delays throughout the pandemic, and maintained the level of expert service our clients have come to expect. DC Group&#8217;s on-site warehouse gave us a deep stock of over 1 million parts, including OEM-discontinued, rare UPS components, and UPS batteries. We also maintained stock for the newest software-driven UPS equipment from all the major manufactures. Our state-of-the-art barcode system allowed us to retain a proactive inventory with incredible accuracy. And our nationwide network of parts hubs gave us a critical advantage with fast on-site service response times for <a href=\"\/ups-power-supply-services\/emergency-services\/\">emergency service<\/a>.<\/p>\n<p>Putting the power in our clients\u2019 hands was also a huge part of our success during the pandemic. <a href=\"\/powertools\/d-tech\/\">D-Tech<\/a>, our intuitive, interactive asset management software, helps clients anticipate repairs and replacements up to 10 years into the future. This allowed our clients and Account Manager to work together to anticipate costs and upcoming maintenance. Because D-Tech is accessed at three points\u2014by the client, by the account manager and by the engineer\u2014there&#8217;s a continuous flow of immediate information. This rapid communication tool became even more important during the pandemic.<\/p>\n<p>At DC Group, every effort we make is devoted to service. Service is having the UPS parts you need, when you need them. Service is unbeatable on-site response time. And service means there is no compromise or loss of quality no matter what the situation. We remain ready to assist with all the replacement parts, extensive experience and quick service that has made us North America\u2019s #1 independent service provider. Thank you for your continued trust during the pandemic; we will continue to have your back with the parts and service you need to keep going strong.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_nav prev_text=&#8221;Prev&#8221; next_text=&#8221;Next&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;||||||||&#8221; title_text_color=&#8221;#12AD2B&#8221; title_font_size=&#8221;20px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; title_text_color_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;rgba(18,173,43,0.7)&#8221;][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how DC Group differentiates itself by ensuring a steady supply of critical power parts during the pandemic. Learn about the company&#8217;s commitment to reliability.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"||40px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Category (Dynamic)\" module_class=\"post-category\" _builder_version=\"4.21.2\" _dynamic_attributes=\"content\" _module_preset=\"default\" text_font=\"|||on|||||\" text_font_size=\"15px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\" filter_opacity__hover_enabled=\"on|hover\" filter_opacity__hover=\"70%\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text admin_label=\"Title (Dynamic)\" _builder_version=\"4.21.2\" _dynamic_attributes=\"content\" _module_preset=\"default\" text_font=\"|700|||||||\" text_text_color=\"#12AD2B\" text_font_size=\"44px\" text_line_height=\"1.2em\" global_colors_info=\"{}\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#28343C\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Back Button\" module_class=\"back-button\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_layout=\"dark\" global_colors_info=\"{}\"]<\/p><p><a href=\"\/news-events\/\">News<\/a><\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" background_color=\"#EFF0F1\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.2\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p><p>At DC Group we\u2019re known for our speedy response times across the U.S. and Canada. Here\u2019s how we do it!<\/p><p>First, our field service engineers (FSEs) are full employees, not contractors, and we have hired for a very high level of expertise in our FSE staff\u2014we have more OEM and military experience in our fleet of field service engineers than any other independent service provider. Being employees means that our FSEs have full support and ongoing training at our state-of-the-art training facility. It also means they\u2019re accountable to a boss.<\/p><p>We have FSEs in almost every major city, which has cut our average response time in major metro areas to a half hour (our average response time overall holds steady at 2.35 hours). Along with our FSEs, we have strategically located parts hubs. Having the correct parts on hand is crucial to resolving issues quickly, so we keep those parts hubs supplied with OEM-discontinued and rare components as well as the most commonly used and in-demand parts. Additionally, we have two main warehouse locations that manage critical power components inventory and keep everyone stocked up.<\/p><p>This map shows the location and number of FSEs in green, parts hubs in orange and our main warehouses in blue.<\/p><p><img class=\"aligncenter wp-image-1002\" src=\"https:\/\/www.dc-group.com\/ca\/wp-content\/uploads\/sites\/5\/2023\/08\/DCG-Post_Image-1200x990-1.png\" alt=\"\" width=\"600\" height=\"495\" \/><\/p><p>Batteries are involved in a high percentage of critical power events, and we are relentless about keeping all the most commonly used batteries in stock, including Enersys and CSB.<\/p><p>Have any questions about our response time, parts inventory system or FSE staff? Please <a href=\"\/contact\/\">get in touch<\/a>! We\u2019re always happy to talk about how we can bring you the best critical power maintenance service available.<\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" custom_padding=\"50px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.21.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_post_nav prev_text=\"Prev\" next_text=\"Next\" _builder_version=\"4.21.2\" _module_preset=\"default\" title_font=\"||||||||\" title_text_color=\"#12AD2B\" title_font_size=\"20px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" title_text_color_last_edited=\"off|desktop\" global_colors_info=\"{}\" title_text_color__hover_enabled=\"on|hover\" title_text_color__hover=\"rgba(18,173,43,0.7)\"][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-2817","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DC Group sets itself apart with steady critical power parts supply during the pandemic - DC Group<\/title>\n<meta name=\"description\" content=\"Discover how DC Group differentiates itself by ensuring a steady supply of critical power parts during the pandemic. 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