Your business is not like any other, and your maintenance contract shouldn’t be either. DC Group takes the time to understand your business and your budget to come up with a custom UPS contract that works for you. We carefully evaluate the site location(s), number of UPS per site, KVA rating, number of batteries and the amount and variety of components.
Let’s Talk Options
For added flexibility, contracts can be annual preventative maintenance (12 months), multi-year or pro-rated for a number of months per year. We can either stagger your UPS maintenance contract renewals throughout the year, or consolidate with one simple renewal date. Clients are able to lock in their first year rate for subsequent years of service when certain renewal requirements are met. We also offer multi-site savings.
UPS Maintenance Contract Types
DC Group offers three main types of UPS service contracts. These are based on site number and location, types of equipment and the level of service protection you need. All of our contracts include the D-Tech site management portal for advanced reporting and asset management. If you’re not sure which contract option is right for you, please don’t hesitate to contact us. In some instances, special savings may be possible through multi-site discounts. We would be happy to talk to you at any time about finding the option that’s right for your business. Standard UPS maintenance contracts include full service, preventative maintenance and time and materials:
Full Service (FS) Plan
Our most comprehensive and popular plan, this contract delivers solid savings and complete convenience by covering an agreed-upon number of preventative maintenance visits, 24/7/365 emergency service and all parts and labor. The fixed cost of this contract allows for to-the-dollar budgeting and planning.
UPS Preventative Maintenance (PM) Only Plan
Preventative maintenance contracts do not include emergency coverage but offer the same benefit of our experienced field engineers and top-notch service. Critical events and UPS parts replacement are covered for this plan at Time and Materials rates.
Time and Materials (T&M)
This contract is available for UPS maintenance services not covered under a regular service contract. Labor and mileage is billed at an arranged rate with a minimum 4-hour labor and mileage charge.