Uninterrupted Power Supply:
Our goal is for each of our customers to experience new levels of transparency, speed and expertise. Account Managers work around the clock through their D-Tech™ portal to make this happen.
The D-Tech portal gives our Account Managers comprehensive uninterruptible power supply monitoring access at every stage of service calls, scheduled preventative maintenance and critical backup emergencies. This translates into a new level of uninterruptible power supply service and communication for you. By connecting seamlessly with the technician portal and customer portal this interface gives Account Managers instant information on service updates, site summaries and customer inquiries.
Routine Critical Backup Account Management
Your dedicated Account Manager uses the portal to schedule preventative maintenance and ensure the accuracy and completion of reports and inventories. Under your UPS contract, your Account Manager also proactively anticipates all deadlines, replacements, equipment alerts and potential issues.
During an Uninterrupted Power Supply Emergency
During a critical backup emergency Account Managers are in regular communication with both the technician and customer through D-Tech. As a DC Group client you will be completely informed of all developments.
Trending, Tracking and Budgeting
Your Account Manager can also use this portal to help you trend and track uninterrupted power supply component use and load percentages for better budget monitoring. D-Tech’s Proactive Replacement section allows you to forecast replacement for all common UPS “consumables” (such as batteries, capacitors and fans) from a single screen. What once required hours of analysis for budget savings is now available in a few quick clicks.